01 /Identify the control layout you use
Thermador describes Freedom, Liberty and Heritage induction with different feature arrangements. A flexible cooking zone or a movable-pan feature should be identified only if it is present on your model. Tell us what you selected and where the pan was positioned when the symptom appeared. Do not infer a failed zone from a feature description for a different product.
02 /Record cookware and display behavior together
Note whether the cooktop detected the pan, which indication appeared and whether other cooking areas were operating during the same normal use. Preserve any error wording rather than repeatedly clearing it. The request should distinguish a local touch-control concern from an app connection issue. These observations help scope diagnosis; they do not establish that an electronic module needs replacement.
03 /Keep the surface and installation undisturbed
Report cracked glass, liquid entering the controls or heating that behaves unexpectedly, and stop using damaged equipment. Do not lift the cooktop, remove its glass or access wiring below the counter. This page concerns electric induction equipment. Gas burners and dual-fuel appliance work are outside scope, and an induction range should be identified as a range rather than assumed to be a standalone cooktop.
04 /Request service from the Glendale base
Check the property ZIP against the listed California coverage, then provide the full appliance model, the symptom and any access restrictions. A matching ZIP does not reserve a visit or guarantee acceptance of every address. The team confirms equipment scope and appointment availability. You receive a written repair estimate before approving work; parts and any follow-up visit depend on the assessment.