01 /Separate washing, drainage and drying results
Describe whether water remains in the cabinet, whether dishes are visibly dirty or whether the concern is moisture after a completed program. Note which type of items is affected and whether a drying option was selected. These are separate observations; wet plastics alone should not be turned into a promise that a heating part or pump needs replacement.
02 /Identify installed features rather than the marketing name
Thermador describes different feature sets across its dishwasher products. For example, StarDry with zeolite is associated with specified Sapphire and Star Sapphire models, not every dishwasher carrying the brand. Provide the full model and any displayed code. Do not attempt to open or service a concealed drying system based on a feature name found online.
03 /Keep app behavior separate from appliance behavior
If Home Connect is involved, record what appears on the dishwasher itself as well as the app. A connection problem and a cycle interruption are not automatically the same fault. Mention a custom door panel, recent cabinetry work or a door that no longer closes normally. Leave the appliance installed and do not bypass its door interlock to test operation.
04 /Request service from the Glendale base
Check the property ZIP against the listed California coverage, then provide the full appliance model, the symptom and any access restrictions. A matching ZIP does not reserve a visit or guarantee acceptance of every address. The team confirms equipment scope and appointment availability. You receive a written repair estimate before approving work; parts and any follow-up visit depend on the assessment.