Effective Date: 2025
Chantafix LLC (“Chantafix”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of our customers and users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
This policy applies to all users of our website www.chantafix.com and to customers who use our appliance repair services, whether from the United States or the European Economic Area (EEA).
- Data Controller
The data controller for the processing of your personal data is:
Chantafix LLC
Email: [email protected]
Website: www.chantafix.com
- Personal Data We Collect
We collect the following categories of personal data:
• Identity Data: name
• Contact Data: address, phone number, email address
• Service Data: details of appliance repair requests, notes on service provided
• Payment Data: limited billing information (processed via secure third-party providers)
• Technical Data: IP address, browser type, device identifiers (when you visit our website)
We do not collect sensitive personal data (special category data) unless explicitly provided with your consent.
- Lawful Bases for Processing
We process your personal data under the following lawful bases:
• Contractual necessity: to fulfill our obligations when you request or receive our services.
• Legitimate interests: to improve our services, manage customer relationships, and ensure website security.
• Consent: when you voluntarily sign up for marketing emails or optional surveys.
• Legal obligation: when required to retain data for legal or tax purposes.
- How We Use Your Data
We use your personal data to:
• Provide, schedule, and manage appliance repair services
• Communicate with you regarding appointments and service updates
• Send invoices and process payments
• Respond to your inquiries or complaints
• Improve our website and customer service experience
• Comply with legal obligations
- Data Sharing
We do not sell or rent your data. We may share personal data with:
• Service providers (e.g., hosting, payment processing, scheduling tools)
• Professional advisors (e.g., accountants, legal counsel)
• Authorities if required by law
All third-party service providers are bound by data protection obligations under GDPR-compliant agreements.
- Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined above, including to meet legal, accounting, or reporting requirements.
• Customer data: retained for up to 6 years after the last service interaction
• Marketing data: retained until you withdraw your consent
- International Data Transfers
We are a U.S.-based company. If you are located in the EEA, your data may be transferred outside the EEA. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or that third parties are certified under frameworks like the EU-U.S. Data Privacy Framework.
- Your Data Protection Rights
Under GDPR, you have the right to:
• Access your personal data
• Rectify incorrect or incomplete data
• Erase your data (“right to be forgotten”)
• Restrict or object to processing
• Port your data to another service provider
• Withdraw consent at any time (where applicable)
To exercise these rights, email us at [email protected]. We may require proof of identity.
You also have the right to lodge a complaint with a supervisory authority in your country if you believe your data is not being processed lawfully.
- Cookies & Tracking Technologies
Our website may use cookies or similar technologies to improve functionality, security, and your user experience. You can manage or disable cookies through your browser settings.
- Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. If we make material changes, we will notify you via email or website notice.
Contact Us
If you have questions or concerns about this policy or your personal data, please contact:
Chantafix LLC
Email: [email protected]
Website: www.chantafix.com